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You can port your existing numbers to Freshdesk Contact Center from any cloud telephony provider. This way, you can avoid buying new numbers and move your phone system to Freshdesk Contact Center with your old numbers. You can port your US numbers for free. However, porting other country numbers is chargeable.
List of countries where porting is offered
For other countries:
Send an email to email@example.com to know if we provide porting in your country.
NOTE: Porting process may take 4-6 weeks and requires coordination between your current carrier and Freshdesk Contact Center.
This article provides the process and information required for initiating the porting process for US numbers and porting numbers from your existing Twilio account in the countries mentioned above:
- Porting For USA Numbers
- Porting from an existing Twilio account
Note: The number charges are separate from porting charges. Once the numbers are ported, you will be charged for the numbers per month. For more information, check our number charges.
Porting US nnumbers
If you already have a US number, you can port the numbers from:
Other service providers
Porting from Google voice
To port your Google Voice number (US) to Freshdesk Contact Center, follow these steps:
Fill out the LOA form: https://www.twilio.com/resources/docs/Letter_of_Authorization.pdf
Send a screenshot of your Google account that shows your number has been unlocked.
Send a screenshot of your Google Voice account, and make sure the first and last name in the Letter of Authorization match and your Google account is the same.
To initiate the porting process, send all the details to firstname.lastname@example.org.
If you face any problems during this process you can always reach out to our support team using the same email address.
Porting from other service providers
To port your US number from your existing service provider to Freshdesk Contact Center:
Send an email to email@example.com with a request for number porting.
You will be requested to fill an LOA form and send your billing statement for the previous month to firstname.lastname@example.org.
After the document verification, we will add the number to your Freshdesk Contact Center and inform you once the porting date is scheduled.
We will let you know once the porting process is completed, after which you can use the number within Freshdesk Contact Center.
In case of an information mismatch, the porting process will be rejected. In such a scenario we will get back to you with the details and you can make changes accordingly.
Note: This porting process is applicable for US numbers only. To know the porting requirements for other countries mentioned in the table above, contact us at email@example.com.
Porting number from an existing Twilio account
Freshdesk Contact Center provides the option to port your number from your existing Twilio account for any country mentioned in the table above.
- To port your number from your existing Twilio account, send an email to firstname.lastname@example.org requesting for number porting in Freshdesk Contact Center with your current Twilio account SID.
Tip: Check this article to understand the possible reasons for porting rejections.