We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The call rates (both incoming and outgoing) and monthly charges for your business phone number are getting updated. To view the updated pricing, click here

When will the new pricing be applicable?

The new call rates and monthly business phone charges will apply from February 22, 2023 onwards. 

Why are we making this update?

Our telephony carrier has updated its call rates and monthly charges for business phone numbers, which is why we are also making these changes.

What do you need to do?

No action is required from your end. You will see the updated pricing rates reflected in your charges.

How can I compare the change in call rates?

You can view the call rates before and after the change on the below links: 

  • New pricing (call rates applied from February 22, 2023, onwards)

  • Old pricing  (old call rates before February 22, 2023 )

Select the country and currency applicable to you and compare the difference. The ROI estimator is also updated as per the call rates applicable from Feb 22. 

Have the call rates and business phone number charges increased or decreased with this update?

For some regions, the call rates have increased, while for others, there is a decrease in the call rates. For updated pricing for your country and currency, click here

For any questions, reach out to support@freshworks.com or your customer support representative.