Use of Cookies
This Cookie Statement explains how Freshcaller uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are, why we use them, and your rights to control our use of them.
What are Cookies?
Cookies are small pieces of information stored on your hard drive, not on Freshcaller. Cookies set by the website owner (in this case, Freshworks) are called "first-party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience of our product. Third parties serve cookies through our product for analytics purposes. This is described in more detail below.
Cookies served through our product
The different cookies served through our product, and the purposes they perform are described in the table below:
Provider | Cookies | Description |
|---|---|---|
| Google analytics | _ga_<someid> _ga _gid | web analytics service provided by Google. Google Analytics uses cookies to track user interactions and gather information about how visitors use a website |
| Google ads | _gcl_au | The "_gcl_au" cookie plays a role in measuring ad campaign performance and optimizing the delivery of ads to users |
| Facebook pixel | _fbp | The "_fbp" cookie is used to store and track information related to Facebook advertising campaigns. |
| Adobe Experience Cloud (Adobe Target) | _cq_suid | The "_cq_suid" cookie is a visitor identification cookie used by Adobe Target for tracking and personalization purposes. |
| Beamer | landing refUrl _BEAMER_LAST_UPDATE_<someid> _BEAMER_LAST_POST_SHOWN_<someid> _BEAMER_USER_ID_<someid> _BEAMER_USER_ID_<someid> _BEAMER_FIRST_VISIT_<someid> _BEAMER_FIRST_VISIT_<someid> _BEAMER_BOOSTED_ANNOUNCEMENT_DATE_<someid> | Help website owners and businesses communicate and engage with their users through in-app notifications, announcements, and updates |
| VWO | zarget_visitor_info | VWO allows website owners to create experiments where different variations of a webpage are shown to different visitors. |
| Clearbit | cb_anonymous_id cb_user_id | This identifier allows Clearbit to track the user's interactions and behavior on the website over time. |
| Heap analytics | _hp2_ses_props.<randomdigits> _hp2_id.<randomdigits> | Heap Analytics is a tool that automatically captures and tracks user interactions on websites for the purpose of web analytics and user behavior analysis |
| Freshcaller cookies |
|
|
| FreshID | freshid_session_state freshid_session_token | |
| Optimizely | optimizelyEndUserId | |
| Mixpanel | _mt_sp_id |
You can visit the Freshworks Cookie Policy page for more information.
