Applicable Plans: Blossom, Garden, Estate
Agents/Reps often spend a lot of time recording the same message while leaving voicemails, this time could be better spent having meaningful conversations with customers.
With Freshcaller’s voicemail drop feature, you can pre-record messages and choose a message to be dropped if the call goes to voicemail.
Any user in Freshcaller — be it an agent, supervisor or admin can record and drop voicemails.
How to upload a pre-recorded message:
To upload a pre-recorded message:
Go to the ‘Voicemail drop’ tab by clicking on the voicemail icon
Click on ‘New Voicemail Drop’ to record a new message
You can choose to:
Record your own message
Upload a .mp3 file
Convert Text to speech — you can choose either a male or female voice to read your message
Click on ‘Add Voicemail’ to add the message
It will now be listed in the list of voicemail drop messages
Dropping a pre-recording message while on a call:
While on a call, simply click on the voicemail button and choose from the list of pre-recorded messages to drop.