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Integrate your Freshdesk Contact Center account with some of the most leading applications in the market. These one-click integrations allow you to connect and share your Freshdesk Contact Center account with other applications and eliminates the need to switch between apps. In this article you will learn about the following:
- How does app integration work?
- What are the app categories available?
- What are the benefits of using apps?
How does app integration work?
The third-party app integration is a two-way integration, which includes:
- Installing the third-party app on Freshdesk Contact Center
- Establishing a connection between your Freshdesk Contact Center and third-party app accounts
Each time you make or receive a call, Freshdesk Contact Center gets the customer details from the integrated app and displays the basic details, such as contact name and phone number. Once the call is connected, you can view additional information within the app or switch to the integrated app for further actions. However, if you cannot find any contact details, you can quickly create a contact.
What are the app categories available?
At Freshdesk Contact Center Marketplace, you will find apps under various categories to increase your Agent Productivity, improve your CRM and Sales Marketing experience, or E-commerce business. Also, you can integrate your existing Freshdesk, Freshservice, and Freshworks CRM accounts with Freshdesk Contact Center. Check out the app categories here:
- Agent Productivity
As agents, you can use these apps to automate your everyday tasks and improve your productivity and customer support activities.
- CRM, Sales, Marketing
Manage your sales and marketing activities and gain insights on your caller's information.
Gain insights into your caller's order history
What are the benefits of using apps?
Integrating your Freshdesk Contact Center account with third-party apps makes your everyday tasks simpler. It automates your daily mundane activities and helps you manage your work and time better.
With these powerful app integrations, you can:
- Increase agent productivity
- Improve your customer support services
- Manage sales and marketing activities
- Automate your daily tasks
- Achieve higher customer satisfaction