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Call routing capability

Configuring your Business Hours
Applicable Plans ✖Sprout ✔ Blossom ✔ Garden ✔ Estate ✔ Forest Who can configure it? Only an Admin or Account Admin can configure business hours. ...
Mon, 4 May, 2020 at 6:16 PM
Setting up your Call Queues
Applicable Plans for Call Queues: Sprout, Blossom, Garden, Estate Applicable Plans for Wait Queues: Blossom, Garden, Estate   A call flow specifies th...
Wed, 19 Jun, 2019 at 1:14 PM
Setting up your Interactive Voice Response (IVR) system
Applicable Plans✖Sprout✖Blossom✔ Garden✔ Estate ✔ Forest Adding IVR to your call receiving system ensures that customers get routed to the right agent/tea...
Mon, 4 May, 2020 at 6:16 PM
How to set up smart escalations in Freshcaller?
Applicable Plans ✖Sprout ✖Blossom ✔ Garden ✔ Estate ✔ Forest Who can configure it?  Only an Account admin or admin can setup smart escalations. ...
Mon, 4 May, 2020 at 6:16 PM
Adding Holiday Calendar
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✔ Estate ✔ Forest Who can configure it? Only an Admin or Account Admin can configure the holiday calend...
Mon, 4 May, 2020 at 6:16 PM
Configuring Holiday Routing
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✔ Estate ✔ Forest NOTE: Holiday routing is available as an add-on feature for other plan users, please writ...
Mon, 4 May, 2020 at 6:16 PM
How to set up queue callback
Applicable Plans ✖Sprout ✔ Blossom ✔ Garden ✔ Estate ✔ Forest Queue Callback enables your customer to opt for a callback and hang up, instead of w...
Mon, 4 May, 2020 at 6:16 PM
Configure Agent Extensions with Freshcaller
Applicable Plans ✖Sprout ✖Blossom ✔ Garden ✔ Estate ✔ Forest Who can configure? Only users with an Admin or Account Admin role can set up an agen...
Mon, 4 May, 2020 at 6:16 PM
Configuring and Managing Speech Enabled IVR
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✖Estate ✔ Forest Overview Freshcaller's speech-enabled IVR bots allow your callers to converse in a n...
Mon, 22 Jun, 2020 at 1:23 PM
Training and Managing Your Speech IVR Bot
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✖Estate ✔ Forest To understand a customer's voice and to provide an appropriate response, your spee...
Mon, 4 May, 2020 at 6:16 PM