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Inbound Call Routing

Introduction to Call Workflows
What is a call workflow? A call flow is a workflow that allows you to automate all your inbound calls. You can assign each number in your account to a call...
Tue, 8 Sep, 2020 at 11:34 AM
Setting up Call Queues
Applicable Plans✖Sprout✔ Blossom✔ Garden✔ Estate ✔ Forest The call queue is a call flow management feature that can be assigned to any number in your Fres...
Tue, 22 Sep, 2020 at 2:30 PM
Setting Up Smart Escalations
Applicable Plans ✖Sprout ✖Blossom ✔ Garden ✔ Estate ✔ Forest What is Smart Escalation? Smart escalation refers to routing the call to another call...
Mon, 24 Aug, 2020 at 6:40 PM
Configuring Wait Queues
Applicable Plans✖Sprout✔ Blossom✔ Garden✔ Estate ✔ Forest The wait queue setting is available within a call queue and allows you to place your callers in ...
Tue, 22 Sep, 2020 at 2:33 PM
Setting Up Queue Callback
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✔ Estate ✔ Forest Queue Callback enables your customer to opt for a callback and hang up, instead of wait...
Mon, 24 Aug, 2020 at 6:39 PM
Setting up Interactive Voice Response (IVR)
Applicable Plans✖Sprout✖Blossom✔ Garden✔ Estate ✔ Forest Interactive Voice Response system (IVR) is a telephony system that allows you to identify and seg...
Fri, 21 Aug, 2020 at 6:07 PM
Configuring Agent Extension Call Flow
Applicable Plans ✖Sprout ✖Blossom ✔ Garden ✔ Estate ✔ Forest Extension numbers are custom numbers (3-4 digit) that are assigned by default to each ...
Mon, 21 Sep, 2020 at 4:23 PM
Overview of Routing Automation
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✔Estate ✔Forest The routing automation feature allows you to route your callers based on dynamic real-tim...
Tue, 30 Jun, 2020 at 3:56 PM
Configuring Routing Automation Call Flow
Applicable Plans ✖Sprout ✖Blossom ✖Garden ✔ Estate ✔ Forest Introduction The routing automation call flow allows you to automate your incoming calls ...
Mon, 20 Jul, 2020 at 5:34 PM
Routing Automation Use Cases
This article provides examples of how you can use the routing automation feature for different use cases. You will find the following use cases: Use case:...
Tue, 30 Jun, 2020 at 3:58 PM