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Call routing capability

Configuring your Business Hours
Applicable plans: Blossom, Garden, Estate  Who can configure it? Only an Admin or Account Admin can configure business hours. Each business has ded...
Mon, 27 May, 2019 at 12:11 PM
Setting up your Call Queues
Applicable Plans for Call Queues: Sprout, Blossom, Garden, Estate Applicable Plans for Wait Queues: Blossom, Garden, Estate   A call flow specifies th...
Wed, 19 Jun, 2019 at 1:14 PM
Setting up your Interactive Voice Response (IVR) system
Applicable plans: Blossom, Garden, Estate Who can do it? Only an Admin or Account Admin can set up an IVR menu. Adding IVR to your call receivin...
Mon, 27 May, 2019 at 12:22 PM
How to set up smart escalations in Freshcaller?
Applicable Plans: Garden, Estate  Who can configure it?  Only an Account admin or admin can setup smart escalations. What is a ‘smart escalation’? ...
Mon, 27 May, 2019 at 12:41 PM
Adding Holiday Calendar
Applicable Plans: Garden, Estate  Who can configure it? Only an Admin or Account Admin can configure the holiday calendar.   HOLIDAY CALENDAR With t...
Mon, 27 May, 2019 at 1:13 PM
Configuring Holiday Routing
Applicable Plans: Estate   NOTE: Holiday routing is available as an add-on feature for other plan users, please write to support@freshcaller.com if you w...
Mon, 27 May, 2019 at 1:13 PM
How to set up queue callback
Available on the following plans: ✅ Blossom (as an add on) ✅ Garden ✅ Estate (Drop an email to support@freshcaller.com if you’d like to activate the add-on...
Wed, 14 Aug, 2019 at 2:07 PM