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Customizing your Call Center

Setting up your Call Center Rules
Creating a rule in Freshcaller is to ensure that for every phone number your business owns, there is an automated set of actions to ensure customer calls ar...
Mon, 18 Jun, 2018 at 12:19 PM
Configuring your Business Hours
Add business hours for every phone number you own. Ensure you are able to route callers to agents during business hours or notify callers if they call outsi...
Mon, 18 Jun, 2018 at 12:17 PM
Setting up your Call Queues
When agents or agent groups are busy handling other callers, callers in the queue will have to be routed so an appropriate action can be implemented. ...
Mon, 18 Jun, 2018 at 12:25 PM
Setting up your Interactive Voice Response (IVR) system
Adding IVR to your call receiving system ensures that customers get routed to the right agent, thereby increasing first call resolution.  Set up your IV...
Mon, 18 Jun, 2018 at 12:26 PM
Creating your customized messages and greetings
Create multiple messages for various scenarios and have them played during appropriate scenarios. Creating a new message Click on Admin > Mes...
Mon, 18 Jun, 2018 at 12:28 PM
How to set up smart escalations in Freshcaller?
Applicable plans Sprout Blossom Garden Every call center admin or agent dreads accumulating missed calls and overflowing wait queues. You can easily ma...
Fri, 18 May, 2018 at 12:35 PM