Freshcaller is built for the following roles — call center agents (day-to-day users), call center supervisors (managers or team leads), admins, business owners, or COOs (decision-makers).

Each role has access to a different set of features as follows: 

  • Agent: Can make calls, access the agent dashboard and call logs, can also access customer information.

  • Supervisor: Can perform all agent-related activities and access reports but cannot access or change configurations in the Admin tab.

  • Admin: Can configure all features through the Admin tab but is restricted from viewing Account or Billing-related information.

  • Account Admin: Has complete control over the call center including access to account or billing-related information and receives invoices.