We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
A voicebot responds instantly whenever a customer calls a smart answer call flow enabled number. For this reason, voicebot conversations do not have the following metrics. However, if the call is transferred to a call queue, voicemail, or IVR, the respective metrics are still applicable.
- Ringing time
- IVR time
- Hold duration
- Call work time
- Queue duration
- Wait time
- Callback time
In addition to the existing metrics, you will see the following changes in the Live dashboard and the Call metrics section with respect to voicebot calls.
You can now view the voicebot conversations with the bot name instead of the agent name or queue name.
Under the Call Metrics tab, you can now see the voicebot transcript recorded during the voicebot call. To view the transcript, click on the transcript icon. Note that the transcript contains only the conversation handled by the bot.