We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
By default, the cost of any Freshdesk Contact Center plan is calculated per agent/month. When you upgrade/downgrade a plan, you can see the payable amount on your screen based on the selected plan, billing frequency, and the number of agents.
Note that your downgrade request will be effective only from the next billing cycle.