Roles allow you to assign privileges and profiles that specify what a user can see and do within a Freshcaller account. When you add new users to your account, you also assign a role to the user. Based on the role assigned to the user, they can see/access the features within their account.
User Requirements: Only an admin or account admin can add users and assign roles.
Freshcaller provides the following user roles:
- Account admin
- Admin
- Supervisor
- Agent
The following table provides details on the permissions and privileges available for each role:
Role | Description |
---|---|
Account Admin | If you are the first person to sign up for a Freshcaller account, you will be an account admin by default. The account admin has full control over the account and can perform the following functions:
|
Admin | An admin usually can perform all the functions of an account admin with the following exceptions:
|
Supervisor | The default access permissions given to a supervisor are:
However, if you are a Garden+ customer, you can configure data scoping for supervisors. Data scoping allows you to selectively control and restrict the scope of data a supervisor can access within their account. For details, see Configuring Data Scoping For Supervisors. |
Agent | An agent can perform the following functions in Freshcaller:
Also, as an account admin, you can send us a request to give live dashboard access to the agents. |
Now that you know the different roles in Freshcaller, you can add users and assign roles to each user/agent. For details, see Adding new Agents.