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Admin Setup FAQs

Why are my calls going to voicemail without ringing?
Quick Tip: Check if your holiday calendar and business hours are configured correctly.  If your holiday calendar is not configured correctly, your calls...
Mon, 25 Mar, 2019 at 4:54 PM
How do I get a particular feature that is present in another plan?
You can purchase features you require that are present in higher plans as add-ons. Contact us at with the features you require. 
Mon, 25 Mar, 2019 at 5:08 PM
Why am I unable to see some call flows?
Some Call Flows might not be visible when you visit Admin > Call Flows. This is because you might have created a Child queue. A child queue is a queue th...
Tue, 26 Mar, 2019 at 2:29 PM
How many levels of queue interactions does Freshcaller support?
Freshcaller supports only two levels of queue interaction as of now.  When you go to Admin>Call Flows and select new call flow, you will see the foll...
Wed, 27 Mar, 2019 at 1:35 PM
What is the maximum queue time and how do I change it?
The maximum queue time is 900 seconds or 15 minutes.  You can configure the maximum queue time by going to Admin > Call Flows, edit an existing call ...
Wed, 27 Mar, 2019 at 5:20 PM
How can I import my existing contacts into Freshcaller?
if you had been using a different phone system previously and would like to import your existing contacts into Freshcaller, send us a mail to support@freshc...
Wed, 10 Apr, 2019 at 11:56 AM
Why do I receive a mail saying "Your call flow setup is incomplete!"?
If you have not configured your call rules properly, you will not be able to receive any calls. Instead when a call arrives you would receive an email with ...
Thu, 2 May, 2019 at 12:41 PM
What are the Freshcaller features available only on request?
When you subscribe to a Freshcaller pricing plan, the features available in that plan are automatically enabled to your account. However, few Freshcaller fe...
Mon, 4 May, 2020 at 6:16 PM
How do I switch to a higher or lower Freshcaller plan?
To upgrade/downgrade your current Freshcaller plan, log in to your Freshcaller account as an admin. Go to Admin > Billing. Switch to the desired plan,...
Wed, 20 May, 2020 at 7:27 PM
I want to change my Freshcaller plan. What will be the changes to the billing?
By default, the cost of any Freshcaller plan is calculated per agent/month. When you upgrade/downgrade a plan, Freshcaller calculates and displays the payab...
Wed, 20 May, 2020 at 7:26 PM